Refund policy

Return & Refund Policy

Effective Date: 31 July 2026

Thank you for shopping with V-Jaw Lift™. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase from our online store, this Return & Refund Policy explains your rights and the process for returning eligible items.

This policy applies to all purchases made through the V-Jaw Lift™ online store and is intended to align with the general principles of the South African Consumer Protection Act (CPA).

1. Returns

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original accessories and contents.

  • Be accompanied by proof of purchase (order number or confirmation email).

Items that do not meet these conditions may not qualify for a refund or exchange.

2. Hygiene & Personal Care Products

Because V-Jaw Lift™ sells personal care products that come into direct contact with the face, returns cannot be accepted for products that have been:

  • Opened after delivery (where applicable)

  • Used or worn

  • Washed

  • Altered or damaged after delivery

This policy helps protect the health and safety of all customers.

If the product arrives damaged, defective, or incorrect, please contact us immediately so we can assist you.

3. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please notify us within 7 days of receiving your parcel.

To process your request, please email us with:

  • Your order number

  • A brief description of the issue

  • Clear photos or a short video showing the problem

Once reviewed, we may offer:

  • A replacement

  • A repair (where applicable)

  • A full or partial refund

  • Another suitable solution depending on the circumstances

4. Change of Mind

If you change your mind after placing an order, you may request a return provided that:

  • The item has not been used.

  • The product remains unopened (where applicable).

  • The item is returned in its original packaging and condition.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

5. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Used facial or beauty products

  • Products showing signs of use

  • Items damaged through misuse

  • Products without original packaging

  • Gift cards or promotional items (if applicable)

6. Refunds

After we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued using your original payment method within 5–10 business days.

Please note:

  • Processing times may vary depending on your bank or payment provider.

  • Original delivery charges are non-refundable unless the return is due to our error or a verified defective product.

7. Exchanges

We only replace products that:

  • Arrive damaged

  • Are defective

  • Were shipped incorrectly

If you require an exchange, please contact our support team before sending any items back.

8. Return Shipping

If your return has been approved, we will provide return instructions.

Unless the return is due to our mistake or a defective product, customers are responsible for return shipping costs.

For your protection, we recommend using a courier service that provides tracking, as V-Jaw Lift™ cannot be responsible for parcels lost during return transit.

9. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it must follow the standard return procedure outlined in this policy.

10. Contact Us

For all return, refund, or exchange enquiries, please contact our customer support team.

Email: support@homelyarchive.co.za

Business Hours:

Monday – Friday

09:00 – 17:00 (SAST)

We aim to respond to all enquiries within 1–2 business days.

Thank You

Thank you for choosing V-Jaw Lift™.

We appreciate your support and are committed to making your online shopping experience simple, secure, and enjoyable. If you have any questions about your order, our team is always happy to assist.